1. How to Request Data Deletion
In accordance with applicable data protection laws and Meta Platform Terms, you may request the permanent deletion of personal data stored by mybnb (operated by Mediadev Solutions) at any time using any of the following methods:
- Online Form: Complete and submit the deletion request form below.
- Email: Send a request to admin@mybnb.co.ke with the subject line "Data Deletion Request" and include the email address or WhatsApp phone number associated with your account or stay.
2. Submit a Deletion Request
Submit your details below to log a formal data deletion request. You will receive a reference code upon submission.
3. What Data Is Deleted
Once your identity is verified, we permanently delete or anonymize:
- Your mybnb user profile, login credentials, and session records;
- Property configurations, encrypted WhatsApp access tokens, and webhook settings;
- Guest contact records, WhatsApp conversation logs, and feedback responses associated with your account or phone number;
- Reservations, iCal sync configurations, and uploaded property images (except records we are legally required to retain for tax or accounting compliance).
4. Disconnect mybnb via Meta / Facebook Settings
If you connected your WhatsApp Business Account through Meta Embedded Signup, you can also revoke app access directly from Meta:
- Open your Meta Business Settings (or Facebook Settings & Privacy → Settings → Business Integrations).
- Locate mybnb in your connected apps/integrations list.
- Click Remove to revoke access tokens and permissions.
5. Processing Timeline
We acknowledge data deletion requests within 5 business days and complete full deletion from active systems within 30 days (backups expire automatically on their regular rotation schedule).
6. Contact
If you have questions about data deletion or privacy:
- Mediadev Solutions, trading as mybnb
- Email: admin@mybnb.co.ke
- Website: mybnb.co.ke